Company Policies

Morgan's Pawsitive Pup Training wants to offer you the best service possible. So we have these policies in place to help keep business running smoothly, keep everyone safe, and eliminate any confusion. This way we can concentrate on whats important, providing you with the best dog training in Houston! 

Company Policies

Also in Client Agreement Signed Before Training starts

POLICIES AND TERMS OF SERVICE

HOUSE ENTRY SAFETY

We require that upon entry to the home that your dog is safely put away in a kennel, backyard, or room. When the dog is introduced to the trainer, the dog must be on leash unless your trainer states otherwise. This is to ensure our trainer's safety, your safety, and your dog's safety.

Failure to comply can result in forfeit of the lesson at the trainer's discretion.

LEASH POLICY

We’re passionate about safety and want to uphold local leash laws.

All dogs need to be held firmly by a responsible adult. At no time would we like dogs to be off-leash or dragging their leash while we are entering the home, out in public or in an unfenced area.

This is for your dog's safety, our Trainers safety, and local dog leash law mandates. We want to give you the best service possible so we make sure safety and law accordance are top priority!

GROUP CLASSES

ON-TIME START

We strive to start and end our classes on time. Safety and a good experience is our goal. Please be on time for your scheduled class, since we start at a certain location and move during the class we don't want anyone to get lost or left behind.

REGISTRATION / PAYMENT

Full payment is required to confirm your registration. Registrations that are not paid for, forfeit their spot in the class.

Registrations are not transferable to another class or another dog.

Registrations are not refundable, unless class cancellation occurs. (The full 6 weeks of class, not individual classes. Individual classes that need to be canceled will be made up on a later date)

GROUP CLASS REQUIREMENTS

Unless otherwise indicated, class will meet for 50 minutes.

Dogs must be current on all vaccinations appropriate for the dog’s age. Dogs are highly suggested to also be on some form of flea prevention.

Appropriate gear on the human need to be worn. Please wear closed-toe shoes, no sandals or backless shoes, no slippers, dress shoes, pumps, heels, etc. Sneakers or Hiking shoes are an excellent choice. Your safety is our concern.

The dog should be wearing a flat, buckle collar, head halti or harness as appropriate. Please no retractable leads (due to risk of injury up to amputation of extremities) 4-6 ft standard flat leads only. If you have any questions, we are happy to help you select the right training gear.

Female dogs in heat may be allowed in certain classes at the discretion of the trainer (Please contact your trainer before class to confirm attendance approval). The dog will be required to wear sanitary pants during class.

Have plenty of your dog’s favorite soft treats cut into small pea-sized pieces. The dog should value the treats as the tastiest and most rewarding thing EVER!

Please allow time to toilet your dog before class so that you and your dog are ready to start. Please be prepared to clean up after your dog outdoors and indoors.

Please arrive for class and be prepared for an on-time start. Late arrivals can result in missing the class if you can't find us for the duration of the class.

Children 7 years old and up are welcome to attend training classes, however, all handlers must be 18 years or older and physically able to restrain the dog. Persons under the age of 18 are only permitted to hold the leash with an adult present and handling a secondary safety line.

MISSED CLASSES

Group classes are progressive in nature, but we do offer class drop-ins to those that have completed basic training requirements. There are no make-up lessons provided for classes that the registrant did not participate in. If there is room in another group class, a registrant may participate in that class at the discretion of the trainer. Morgan's Pawsitive Pup Training is happy to schedule a private lesson at the location of the missed class but doesn't offer make ups at this point in time. The owner is welcome to join the next round as a drop in for the missed class prior.

PRIVATE LESSONS, DAY TRAINING, & REMOTE PRIVATE LESSONS

ON-TIME START

Your trainer will do their very best to arrive on time. Please have any training gear ready for when your trainer arrives. Most lessons run approximately one hour, but may run longer or shorter depending on the lesson purpose. We do work with animals that can be unpredictable, and we may need to spend additional time with a client if an issue occurs. If the client scheduled before you needs extra attention or we run into unexpected traffic on our way to your location, please understand that we may run slightly behind in our schedule, however, this delay will not impact the length of your lesson. Please keep this in mind when scheduling your day.

SCHEDULING / PAYMENT

Full payment within 24 hours after dates are scheduled is required to confirm your appointments. We want to make sure that we have space for everyone. So to ensure that spaces are filled by current clients we require payment within 24hrs after scheduling.

Private Lessons are non-refundable and non-transferrable after service date. We do not offer refunds on unscheduled lessons after the allotted 3-6 months available for scheduling. You will have either 3-6 months to use your lesson before they expire so we can keep business moving and keep serving our customers the best we can!

CANCELLATIONS / RESCHEDULING

We require a minimum of 3 days notice if you wish to reschedule your lesson. Lessons cancelled with less than 3 days notice will be forfeit and you will need to purchase an additional lesson if you wish to reschedule.

We do understand life can be unpredictable and do apologize for any inconvenience.

NO SHOWS

This is defined as the client not being present for a lesson (or access given to the dog in the case of day training). If the client is 20min or more late for the lesson time (or to giving access to the dog for day training) this will also count as a now show lesson.

This is unless notice is given at least 1hr before lesson of the late arrival exceeding 20min the trainer may offer a 30min lesson in its place. This will count as the full lesson of that day, and not have to be a forfeited lesson.

REFUND POLICY

Morgan's Pawsitive Pup Training holds a no refund policy for classes (expect in the case of cancelation of the 6 week class), started programs (completion of one lesson), preliminary private lessons, no shows, canceling lessons less than 3 days before scheduled time, or lesson(s) that have expired their 3-6 month life span.

All services have a life span of 3 or 6 months. We do this to optimize the training plans by not having training too spread out.

Listed-

All Pup School:

3 Months

Private Package-8:

6 Months

Private Package-4:

3 Months

All Day Train Combos:

3 Months

All Remote Packages:

3 Months

All Remote Combo:

3 Months

Custom packages:

TBD 


 

Morgan's Pawsitive Pup Training reserves the right to change the pricing structure on any and all curriculum without obligation to refund existing registrants of those classes.

 

VIDEO AND PHOTO RELEASE

Video or photos of classes, private lessons, and day training may be published on Morgan's Pawsitive Pup Training website. I hereby acknowledge that I, my dog, and my family may be included in classes, private lessons, or day training videos posted on Morgan's Pawsitive Pup Training website or future training videos. All video and photos are the property of Morgan's Pawsitive Pup Training.


 

Note: If participating in one of Morgan's Pawsitive Pup Training group classes the release of videos and photos is required to attend.

 

TERMINATION

Morgan's Pawsitive Pup Training reserves the right to terminate the training contract at any time before or during its term if Trainer determines that a danger exists to the health and safety of the public, Trainer, owner or dog. Should the trainer terminate the program due to a violation of safety the trainer may terminate the contract upon company approval. In this case no refunds will be given.

Should the Owner terminate the training contract at any time prior to completion, all fees are non-refundable for started programs (completion of one lessons). If the program has not started (completion of the one lesson) then a 85% refund minus transaction fees (determined by amount paid) with at least 14 days notice before program begins (first lesson) will be given.

The use of or being under the influence of illegal drugs and/or alcohol before or during any class or private lessons will result in a cancelled contract with no refunds.

Contracts for on-going training are automatically terminated if we do not hear from the client within the services life span of 3-6 months scheduling period. After 3-6 months, on-going training contract will cease. No refund will be issued for any lessons or classes remaining.

 

RELEASE OF LIABILITY

I do hereby waive and release, Morgan's Pawsitive Pup Training, from any and all liabilities of any nature. I agree to take complete responsibility for the action of my dog, and myself, and family members, before, after, and during class. At no time will the instructor be liable or responsible for the actions of myself, my dog or any other person who accompanies me to class.

I understand that attendance and participation in any training program is not without risk to myself and/or guests who may attend. I further understand that my personal dog is also at risk, during training, or that I may bring home an illness due to working around other dogs.

I agree to allow Morgan's Pawsitive Pup Training to discuss history, protocols, family dynamics, and any pertinent information with their veterinarian, appropriate animal professionals, family members, etc. as applicable.

I agree to take full and total responsibility for my dog at all times. I hereby waive and release Morgan's Pawsitive Pup Training, the shelter, property or business the training is located at, all owners and other animals in attendance, and any of the above-mentioned employees, owners, and agents from any and all liability of any nature for injury or damage which I or my dog may suffer, including specifically, but not without limitation, any injury or damage resulting from the action of any dog, and I expressly assume the risk of any such damage or injury while attending the training session, class or seminar, while supervising or interacting with a dog while on the grounds or surrounding area thereto. In consideration of my attendance and participation in training classes, I waive the right from any and all claims or claims by any member of my family or any other person accompanying me during the course as a result of any action by any dog, including my own.

 
Morgan's Pawsitive Pup Training
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